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Улаанбаатар Хотын Банк

Privacy Policy

Your privacy is important to us

In this policy, “UBCB” means Ulaanbaatar city bank, “you” means the persons to whom this policy applies.This policy describes how we may collect, use, disclose, process and manage your personal data. This policy applies to any individual’s personal data which is in our possession or under our control.

What Personal Data We Collect

“Personal data” is data that can be used to identify a natural person. Some examples of personal data that we may collect are:

  1. personal particulars (e.g. name, contact details, residential address, date of birth, identity card/passport details, and/or education details);
  2. specimen signature(s);
  3. financial details (e.g. income, expenses, and/or credit history);
  4. images of you;
  5. employment details (e.g. occupation, directorships and other positions held, employment history, salary, and/or benefits);
  6. tax and insurance information;
  7. information about your risk profile, investments, investment objectives, knowledge and experience and/or business interests and assets;
  8. banking information (e.g. account numbers and banking transactions); and/or
  9. personal opinions made known to us (e.g. feedback or responses to surveys);

Usage of Your Personal Data

We may use your personal data for our core business purposes, such as:

  1. developing and providing banking facilities, products or services including but not limited to:

i. executing investments, banking, commercial or other transactions and clearing or reporting on these transactions;
ii. carrying out research, planning and statistical analysis; or
iii. analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies;

  1. assessing and processing applications, instructions or requests from you or our customers;
  2. communicating with you, including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions;
  3. responding to queries or feedback;
  4. addressing or investigating any complaints, claims or disputes;
  5. fulfilling instructions and requests from any government authorities to complying with any applicable laws;
  6. enforcing obligations owed to us;
  7. monitoring products and services provided by or made available through us;
  8. complying with obligations and requirements imposed by us from time to time by any credit bureau or credit information sharing services of which we are a member or subscriber;
  9. creating and maintaining credit and risk related models;
  10. financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes;

We may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customer.

Disclosure and Sharing of Personal Data

We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel of UBCB or to third parties, whether located in Mongolia or elsewhere, in order to carry out the purposes set out above. For more information about the third parties with whom we share your personal data, you may, where appropriate, wish to refer to the agreement(s) and/or terms and conditions that govern our relationship with you or our customer. You may also contact us for more information. We wish to emphasize that UBCB does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.

Other Web Sites

Our web sites may contain links to other web sites which are not maintained by UBCB. This privacy policy only applies to the web sites of UBCB. When visiting these third party web sites, you should read their privacy policies which will apply to your use of the web sites.

Retention of Personal Data

Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.

How to Contact Us

To contact us on any aspect of this policy or your personal data or to provide any feedback that you may have, please visit any of our branches or get in touch with our customer centre officer in the following ways:
Address: Great Genghis Khan Square 11, Chingeltei District, Ulaanbaatar City, Mongolia
Phone: +976 11 319041,Fax: +976 11 330508
Customer Information Center: +976 1800 1800
Website: www.ubcbank.mn, e-mail:info@ubcbank.mn


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